All the most common questions regarding shipping and delivery of our orders.
- Can I track my order?
- What happens to my order if I’m not at home?
- How will my order be shipped?
- In which countries does Online Relief Pharmacy offer its services?
- What should I do if the tracking link says my order has been delivered but I haven’t received anything?
- When can I expect my order?
Can I track my order?
Yes, you can track your order. You can log in using your EuroPharmacy account and track the status of your order in the “orders” folder. You will also receive an email after your order has been sent by the pharmacy with a tracking link allowing you to track your shipment.
Warning: Unfortunately, not all international postal systems use or recognize tracking codes. This does not mean that your order has not been sent by the pharmacy.
What should I do if the tracking link says my order has been delivered but I haven’t received anything?
If your order has not been delivered, we recommend checking to see if the sender left a message in your mailbox. If you have not received a delivery but the sender indicates that you have delivered the package, we recommend contacting the police.
An investigation may be conducted up to 2 weeks after the delivery date. Please contact our customer service to initiate such a request. This normally lasts 14 working days. While the investigation is ongoing, it is not possible to place a new order with the pharmacy or obtain a refund.
What happens to my order if I’m not at home?
Your order is (usually) delivered by a registered mail carrier. You can track your package using the tracking link available in your EuroPharmacy account. If the carrier passes away during your absence, it is your responsibility to contact them to schedule an appointment. If you do not contact the carrier, your package will be returned to the pharmacy after a certain number of days. In this case, the pharmacy may charge you an additional fee for returning your order.
When can I expect my order?
EuroPharmacy is an online doctor service that works with doctors and pharmacies.
Applications placed and paid Monday to Friday before 9:00 a.m. will be sent the same day to one of the doctors working with EuroPharmacy. The doctor will carefully evaluate your application.
Once your application is approved, the doctor will write a prescription and send it to one of the pharmacies working with EuroPharmacy. The pharmacy will then recheck the application as an additional check and send your order via the courier of your choice. It usually takes 1 to 3 business days after receipt of payment. Your order will then be delivered to your home by the courier. This may also take a few business days.
Your health must be treated with care. Therefore, this process is carried out discreetly and your application will be followed up and processed diligently.
How will my order be shipped?
Your order will be shipped discreetly by the pharmacy working with onlinepharmacyrelief.com. The shipper usually requires a signature upon receipt, but this is not always the case. Your order will be shipped in plain packaging for a discreet package.
In which countries does onlinepharmacyrelief.com offer its services?
Given the diversity of national legislation in the field of e-health, EuroPharmacy currently offers its services in the following countries: United States, Germany, England, Austria, Belgium, Denmark, Spain, France, Luxembourg, Netherlands, Poland, Portugal, Sweden and Switzerland. This means that any major European consumer residing in one of these countries can use Online Relief Pharmacy services.